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New Safety Protocols
Your Health Is Our Commitment
The health and safety of our clients have always been our top priority. That responsibility takes on a whole new meaning these days. That’s why we have carefully crafted stringent safety protocols and a phased plan for resuming spa services — The Hue Solution LLC Health and well-being of our staff and guests are our utmost priority.
OPENING DETAILS
is reopening slowly and very carefully. We’ve reduced our hours of operation. We are also limiting the number of appointments to 50% capacity to start. This allows us to control the traffic flow in the spa and ensure social distancing for staff and clients.
- Open 10 am – 6 pm Wednesday-Sunday
- Curbside pick up is also available
- Our full menu of services will resume June 10, 2020 by appointment only — no walk-ins, please.
- Appointments are available both online or by texting 919-301-9213
THE SPA EXPERIENCE
Prepare to be pampered at The Hue Solution (you deserve it)! We’re all about keeping our amazing clients, staff, and community well. Here’s how you can help us:
- Please stay home if you have tested positive for COVID-19 or have had known close contact within anyone who has within 14 days of your appointment. Do the same if you are coughing, experiencing difficulty breathing, or have a fever of 100.4 degrees. We’ll happily reschedule you for a future visit.
- Advance payment and tipping is an option. When you book online.
AT THE SPA
- Wear a mask over your nose and mouth (we’ll have them on too!). Masks are available for purchase if you happen to forget yours.
- Sanitize your hands at our station when you enter the spa.
- For the safety of all, practice social distancing in our common spaces. We are staggering clients to ensure safe, physical spacing.
- During your spa or med spa services, please keep your mask on whenever possible (and until your service provider asks you to remove it)
- No need to touch anything, everything is electronic and digital. NO CASH ACCEPTED. We are also sanitizing after every guest check-out.
ENHANCED PROTOCOLS
We have elevated our already hyper-clean, safety first protocols with the Centers for Disease Control (CDC), Department of Professional and Occupational Regulation (DPOR), International Spa Association (ISPA), and the State of North Carolina.
As you’ll read below, every touchpoint — no pun intended — in the The Hue Solution Protocols is addressed in detail. We thought it best to provide full transparency under the circumstances.
IN-TREATMENT PROTOCOLS
You’re in good hands with our talented professional Estheticians.Here’s what to expect during your treatment:
- The Hue Solution staff will be wearing masks at all times. We will wear a mask + face shield for face-related services (like facials).
- All service providers are required to wash their hands before and after every guest service.
- All treatment rooms are sanitized between each guest’s service, including surface areas and handles. Extra time has been added between treatments to allow for thorough cleaning.
- As always, every guest service features fresh sheets, and towels. All soft goods — linens, robes, towels, etc. — are laundered with hot water + bleach after use.
EMPLOYEE PROTOCOLS
The health and well-being of the team is always our top priority. Our new employee policies help maximize their safety and yours.
- All The Hue Solution staff has received COVID-19 specific training.
- All employees undergo a wellness check daily.
- The Hue Solution is providing personal protective gear to all staff including face masks, face shields, goggles, and gloves. All employees are required to wear a face mask (over mouth + nose) at all times.
- Employees must wash their hands frequently and diligently, per CDC guidelines
WHAT YOU CAN DO
We will continue to refine and fine-tune our protocols and processes as we learn more. Thanks in advance for your patience as our team gets used to the new rhythm of these changes. We look forward to (safely) taking care of you again soon!
SANITATION PROCEDURES
We’ve trained our staff to use sanitation best-practices in accordance with WHO and CDC guidelines. We are accustomed to using sanitizer on every surface our team and clients come in contact with. We have increased the frequency of our standard procedures to increase safety in the spa.
CLOSELY MONITORING OUR TEAM AND CLIENTS
We’re taking daily precautions to communicate with our team and clients. None of our staff members or clients have reported symptoms. If that were to change, we will immediately take action to make them stay home until they are medically cleared.
CLOSELY MONITORING THE SITUATION
We are keeping updated daily on recommendations from the local government. We are prepared to take additional preventive actions should they be suggested by the health experts.
COMMUNICATE
If you have an upcoming appointment and you or anyone at your home is experiencing symptoms, please call and notify us. We will reschedule your appointment until you are medically cleared. Preventing the spread of this virus is critical to the safety of our community.
PRACTICE GOOD HYGIENE
Wash your hands frequently. Cover your nose and mouth if you have to sneeze or cough. And use hand sanitizer with at least 60% alcohol content. Please stay home if you are sick.
STAY INFORMED
The CDC and the World Health Organization (WHO) are updating their sites with the latest information. For the latest updates for eisit our News + Tips page.Please contact us if you have any additional questions. Thank you for doing your part.
About The Hue Solution®
Nicole M. Cooper
Nicole draws upon over 20 years in the beauty industry, beginning her career as a makeup artist. After learning and mastering the art of makeup application, their ingredients and effect on the skin, she decided to combine her passions for makeup artistry and skincare – becoming a licensed Esthetician in 2001.
After earning a diploma in Esthetics, Nicole continued her education and pursued extensive education from the International Dermal Institute. She is also certificated in pigmentation disorders, hair removal, brow shaping artistry, chemical peels, anti-aging treatments, advanced exfoliation technique including ultrasonic-peels and dermaplaning. Treating all skin types and conditions using the most advanced skincare system on the market today.
Nicole's passion for knowledge in the dynamic, ever-changing skincare industry ensures that she stays informed with the latest technologies and cutting edge ingredients in skincare, which she loves to share with her clients. As a self-professed "beauty junkie" she continues to enjoy searching for the best in unique and "must-have" beauty items and services.
Relaxing Environment
From the moment you walk in the door, our focus is on relaxation. Our spa services are a great way to take a step back from the bustle of everyday life. Come take a break with us and Treat Yourself like Royalty!
High-Quality Products
Many people underestimate the effect high-quality professional skin care and oils have on a spa treatment. We guarantee our all-natural products help you with that extra feeling of zen. If you fall in love, everything is available for purchase, including The Royalty Complex® oils, and lotions.
Policies
THE HUE SOLUTION GUARANTEE
The Hue Solution Guarantee was established to further our commitment to provide the best beauty services to all who walk through our doors. Sometimes we are not able to remove all the hair from waxing due to shaving, uneven hair growth or unforeseen circumstances, if this happens, we encourage you to come back within 3 days after your service for a touch-up to remove any hair that was not removed during your appointment.
DEPOSIT POLICY
A deposit is required for ALL services. Your deposit is non-refundable if you cancel less than 24-hours before your appointment or if you no-show. If you cancel 24 hours or more before your scheduled appointment your deposit will be fully refunded. In order to make any appointment you must provide a deposit of $25 ONLINE ONLY through our booking system. If you have a Groupon Voucher, don’t worry! You will not be charged for the original price of the selected service, the price will be waived and the $25 deposit will be refunded back to you when your Groupon voucher is redeemed.
LATE CANCELLATION | NO SHOW POLICY
All services are booked online require a credit card to guarantee booking to secure your appointment. As a courtesy to all clients, please notify us at least 24 hours before your scheduled appointment if you need to cancel or reschedule your reservation.
If you cancel your appointment less than 24 hours, you will be charged 50% of the scheduled service, your deposit will not be refunded and will be used towards the 50% charge.
No Show/Same Day Cancellation will be charged 100% of the scheduled service.
Prepaid Packages or memberships will lose a session.
IF YOUR RUNNING LATE
If you are still able to make it to your appointment but are concerned you may be a little late please don’t hesitate to call us! In most cases we have a 15 minute grace period.* However, if you are more than 15 minutes late we may have to reschedule you for a different time so as not to interfere with other appointments. You will have to pay another deposit to reschedule your appointment. When in doubt, just give us a call and we’ll see what we can do!
This policy is in consideration of the valued time of both our wonderful guests and our talented technicians.
In the event of a credit card being declined or expired a $35 fee will also be assesed and no reservations will be made until the balance is paid.
Groupon Vouchers
All Groupon vouchers are accepted for new clients only. If you have used any Groupon voucher with The Hue Solution LLC previously, you cannot use another Groupon later at any time. All Groupon Vouchers will only be accepted & redeemed once per customer
Warranty
Please consult with a medical professional before trying new treatments, products, ingredients, or anything else that could result in an adverse reaction. Nicole Cooper/The Hue Solution is not responsible for any negative reactions that may be caused by any services, treatments, or products.
Consumers/Clients are advised to read and strictly follow the aftercare treatment instructions and product labels, all package inserts and instructions and all manufacturer directions and warnings of any/all products recommended by The Hue Solution/Nicole Cooper. The Hue Solution/Nicole Cooper does not represent or warrant that the information accessible through this site is accurate, complete or current or that any advice or any particular product will achieve any result of any kind. The information contained or recommended to you herein is not intended to be medical advice. Price and availability information contained on this site is subject to change without notice.
Virtual Consultation
Virtual Consultations require a $10 deposit that can go towards a product purchase.
If you decide not to purchase product with The Hue Solution, your $10 deposit will not be refunded.
